1. Booking Policy
· Reservations require a completed online booking form (event date, plant/product selection, delivery/pickup preference).
· Holiday/peak season bookings (Mother’s Day, Valentine’s, Christmas) must be made at least 7–14 days in advance.
· Custom arrangements / bulk plant orders are subject to availability and confirmed only after our written acceptance.
· Cancellation notice period:
· Standard products: 48 hours before delivery/pickup for full refund (less fees).
· Custom flower/plant orders: 7 days (non-refundable deposit kept).
—
2. Payment Terms
· Full payment is required at checkout for all ready‑to‑ship plants and flower arrangements.
· For services / events / subscriptions:
· 30%–50% non‑refundable deposit to secure date/stock.
· Remaining balance due 7 days before delivery/event.
· Accepted methods: credit/debit cards, digital wallets, bank transfer (for large orders).
—
3. Security Deposit (if applicable)
· For rental plants (e.g., for weddings, office décor):
· Refundable security deposit of 25% of total rental value, held against damage or non‑return.
· Deposit refunded within 5–7 business days after plant inspection.
—
4. Late Payment & Non‑Payment
· Balance not paid by due date → booking may be released without refund of deposit.
· Returned payments incur a fee of RM50 or local equivalent.
· Persistent non‑payment → account suspension and referral to collections.
—
5. Refunds & Credits (Live Goods)
· Plants/flowers are perishable → no refunds after delivery/pickup unless arrived damaged or wrong item (claim within 24 hours with photo).
· If plant/flower quality fails before delivery due to our handling – full refund or replacement.
· Customer cancellation after plant has been potted/customized → no refund; store credit (less restocking fee) may apply.
—
6. Delivery & Pickup Terms
· Delivery fee is non‑refundable once dispatched.
· If you refuse delivery or aren’t present, re‑delivery fee applies. No refund for perishable loss.
· Pickup orders: must be collected within 24 hours of “ready” notice, else plants not guaranteed fresh.
—
7. Policy Updates & Disputes
· Policy can change; latest version on website governs all bookings.
· Disputes resolved under local laws; we encourage contacting us first.
—
Booking & Payment Policy – Full payment secures your plant/flower order. Cancel standard orders ≥48h for refund (less 10% fee). Live plants non‑refundable after delivery. Custom/event orders require 50% deposit (non‑refundable). Damaged claims within 24h.
—
Security Policy :
1. Data Security (Customer Information)
· Encryption: All personal data (names, addresses, payment info) is transmitted via TLS 1.2+ (SSL certificate). Look for the padlock icon in your browser.
· Storage: Customer data is stored on encrypted servers with restricted access – only essential staff (order fulfillment, customer support) can view it.
· No selling: We never sell or share your contact details with third parties for marketing.
· Password protection: If you create an account, use a strong, unique password. We store passwords using salted hashes (not plain text).
2. Payment Security
· PCI DSS compliance: Our payment gateway (Stripe / PayPal / Square / etc.) is fully PCI Level 1 certified. We never store full card numbers on our servers.
· Tokenization: Card details are replaced with secure tokens for recurring subscriptions or saved payment methods.
· 3D Secure: For larger flower/plant orders (e.g., above RM500), additional authentication (Verified by Visa / Mastercard SecureCode) may be required.
· Fraud monitoring: Automated checks flag unusual activity (e.g., multiple orders to different addresses from same IP). Suspicious orders may be held for manual review.
3. Transaction Security (Customer Protection)
· Order confirmation: You’ll receive an email receipt immediately after payment. Keep it for dispute reference.
· Refund guarantee: If we cannot fulfill your flower/plant order (e.g., crop failure, delivery issues), you get a full refund – no questions asked.
· Dispute resolution: For payment disputes, contact us first. If unresolved, you may initiate a chargeback via your card issuer.
4. Physical Security of Live Goods (Plants / Flowers)
· Handling protocols: Flowers and plants are stored in pest-free, climate-controlled facilities. Staff wear gloves to avoid contamination.
· Delivery chain: Sealed, branded packaging ensures no tampering between our shop and your door.
· Inspect on arrival: If security seal is broken or package looks damaged, photograph before opening and contact us within 2 hours for perishable claims.
5. Account & Session Security
· Session timeout: Admin and customer accounts automatically log out after 15–30 minutes of inactivity.
· Login attempt limits: 5 failed attempts → temporary lockout (15 minutes).
· Two‑factor authentication (2FA): Optional for customer accounts; required for staff access to order data.
6. Reporting Security Issues
· If you discover a vulnerability (e.g., on our checkout page), please email us at kcland@gmail.com. We do not offer bug bounties but will acknowledge responsible disclosures.
· For suspected fraud on your account, contact support immediately – we can freeze pending orders.
—
Security Commitment – Your payment & personal data are protected with SSL encryption, PCI-compliant gateways, and strong access controls. We never store full card numbers. Live plant orders are handled in secure, climate‑controlled facilities. Report issues to kcland@gmail.com